Refund Policy

At Leather Apron Guild , we stand behind the quality of our products and are committed to providing a fair, transparent, and customer-first return experience. This policy outlines your rights, responsibilities, and the conditions under which refunds and exchanges are accepted.

Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • Items must be requested within 30 days of delivery
  • Products must be unused, unworn, and in original condition
  • All original packaging, tags, and labels must be included

Non-Eligible Items

The following items are not eligible for return or refund:

  • Custom-made products
  • Personalized or engraved items
  • Items damaged due to misuse, improper care, or normal wear

Exception: If the item is defective or incorrect due to our error, we will fully resolve the issue at no cost to you.

Exchanges

We offer exchanges for:

  • Size issues
  • Color differences
  • Incorrect item received

Fastest Exchange Method

We recommend:

  1. Place a new order for the desired item
  2. Return the original item for a refund

This ensures faster delivery and avoids delays.

Alternatively:

  • Return the original item
  • Once received and inspected, we will ship the replacement

Processing Time

  • Typically 3–14 business days, depending on:
    • Shipping time
    • Product availability
    • Custom production time (if applicable)

Refunds

Once your return is received and inspected:

  • Approved refunds are issued to your original payment method
  • Processing time: 5–10 business days (depending on your bank/provider)

Partial Refunds (if applicable)

We reserve the right to issue partial refunds if:

  • Items are returned damaged
  • Missing original packaging
  • Signs of use are present

Return Shipping Responsibility

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • We strongly recommend using a trackable shipping service

Important: Lapron is not responsible for lost or damaged returns during transit.

International Orders

For international customers:

  • We recommend placing a new order for exchanges
  • Clearly label returns as “Returned Goods”
  • Customers are responsible for:
    • Customs duties
    • Import/export fees
    • Shipping costs

Failure to properly label returns may result in delays or additional charges.

How to Start a Return

To initiate a return, contact:

📧 support@leatherapronguild.com

Please include:

  • Order number
  • Reason for return
  • Photos (if item is defective or incorrect)

Our support team typically responds within 24–48 hours.

Abuse & Fraud Protection

To ensure fair use of our policy:

  • We reserve the right to decline returns that do not meet our criteria
  • Repeated excessive returns may be flagged or restricted
  • Fraudulent claims (e.g., false damage reports) may result in account suspension

Our Customer Commitment

At Lapron, we prioritize:

  • Honest communication
  • Fast resolutions
  • Product quality assurance

We aim to make every return or exchange process as simple and stress-free as possible.